Privacy policy
Little Igloo – Privacy Policy (India DPDP Act Compliant)
Effective Date: 22-12-2025
Little Igloo respects your privacy and is committed to protecting your personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act). This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. Information We Collect
Personal Data
We collect personal data that you voluntarily provide to us, including but not limited to:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Payment information
- Account details and communication records
This information is collected when you place an order, create an account, contact us, or interact with our services.
Non-Personal Data
We may collect non-personal or anonymized data such as:
- Browser type
- Device information
- Operating system
- Website usage and browsing behavior
This data is used solely for analytics and service improvement.
2. Purpose of Data Collection and Use
We collect and process personal data only for lawful and specific purposes, including:
- Order Processing: To process payments, fulfill orders, manage exchanges, and deliver products
- Customer Support: To respond to queries, complaints, or service requests
- Communication: To send order updates, transactional messages, and promotional communications (only with your consent)
- Service Improvement: To analyze usage trends and improve website performance and customer experience
- Legal Compliance: To comply with applicable laws and regulations
3. Consent
By using our website and services, you provide your free, specific, informed, and unambiguous consent to the collection and processing of your personal data for the purposes stated in this policy.
You may withdraw your consent at any time by contacting us; however, withdrawal of consent may affect our ability to provide certain services.
4. Data Sharing and Disclosure
Third-Party Service Providers
We may share your personal data with trusted third-party service providers who assist us with:
- Payment processing
- Logistics and order delivery
- Website hosting and analytics
These third parties are contractually obligated to process your data only for authorized purposes and to maintain appropriate security standards.
Legal Obligations
We may disclose personal data if required to do so under applicable laws, court orders, or government regulations, or to protect our legal rights.
5. Data Storage and Retention
- Personal data is stored securely and retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
- Once the purpose is fulfilled, data is deleted or anonymized in a secure manner.
6. Data Security
We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. These measures include secure servers, access controls, and encrypted payment processing.
7. Your Rights Under Indian Law
As a Data Principal under the DPDP Act, you have the right to:
- Access your personal data
- Request correction or updating of inaccurate or incomplete data
- Request deletion of personal data, subject to legal and operational requirements
- Withdraw consent for data processing
- Opt out of promotional communications at any time
Requests can be made by contacting us through our official support channels.
8. Children’s Data
Little Igloo does not knowingly collect personal data from children under the age of 18. If such data is identified, it will be deleted promptly in accordance with the law.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or business requirements. Any updates will be posted on this page with a revised effective date.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: penguin@littleigloo.in
By continuing to use our website and services, you acknowledge that you have read and understood this Privacy Policy.